The Joint Commission conducts periodic unannounced accreditation surveys of ArchCare at Home (formerly Dominican Sisters Family Health Service). The purpose of these surveys will be to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, an accreditation should be awarded the organization.

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may request a Public Information Interview with the Joint Commission’s field representatives at the time of survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. The requests must also indicate the nature of the information to be provided at the interview. Such written submitted requests should be addressed to:

Division of Accreditation Operations
Office of Quality and Patient Safety
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Or Fax your request to 630-792-5636.
Or E-mail your request to patientsafetyreport@jointcommission.org
Online: Submit a new patient safety event or concern

Or you may call the Joint Commission directly at 1-800-994-6610.

The Joint Commission will acknowledge such request in writing, or by telephone, and will inform Archcare at Home of the request for any interview. Archcare at Home will, in turn, notify the interviewee of the date, time, and place of the meeting.